Take an Engagement Pulse Check of Your Workplace with These 4 Steps

The “new normal” is a phrase used frequently as of late, that has become synonymous with change as we all embrace the new reality of our evolving workplace.  Prior to the global impact of COVID-19, Gallup reported that only 33% of employees were considered actively engaged in the workplace.  While that number may not sound … Continue reading Take an Engagement Pulse Check of Your Workplace with These 4 Steps

The 4 Evolutions of Leadership During COVID-19

Jacob Morgan, founder of the Future of Work University, had an outstanding post on LinkedIn that identified his thoughts on where leadership was going post COVID-19.  I couldn’t help but sit back and think about how leaders in my industry have been forced to evolve over the last several months.  Most leaders in the hospitality … Continue reading The 4 Evolutions of Leadership During COVID-19

6 Steps for Improving Customer Service

Most leaders believe that the key to improving your customer service lies with an outward process or change.  The reality is that a highly engaged team will consistently deliver on your vision of the customer experience, whereas a moderately or disengaged employee will simply attempt to deliver on your standards.  Customer service starts with building highly … Continue reading 6 Steps for Improving Customer Service

Is One Person Bigger Than Your Culture?

In many departments and organizations there is usually one person that is larger than life.  Many times that person is viewed as indispensable, and leaders are left wondering if their organization would be able to still perform without that person.  Building a culture that is bigger than one person is necessary for organizations to succeed … Continue reading Is One Person Bigger Than Your Culture?